Terms and Conditions

GENERAL TERMS AND CONDITIONS

Accommodation Provider: Apartmaji Menart (Mizarstvo Košnik d.o.o.), Dvorje 34, 4207 Cerklje na Gorenjskem (SI71828605), as the provider of accommodation services (hereinafter “the Provider”).

GUEST REGISTRATION AT RECEPTION

  • Check-in time: from 15:00.
  • Check-out time: from 10:00.
  • Reception contact details: Phone: 040 631 546, e-mail: info@apartments-menart.com.
  • We speak Slovenian and English.
  • Upon checking into the apartment, the guest must provide a personal document (ID card or passport).
  • In case of failure to provide proof, the company Apartmaji Menart or Mizarstvo Košnik d.o.o. reserves the right not to accept the guest into the accommodation establishment.
  • We enable early check-in or check-out, but only according to prior agreement and depending on the availability of the apartment.
  • We will accommodate you if possible. In case of delay or later departure from the apartment than agreed, a “late check out” service is charged according to the price list.
  • Only persons registered at the reception are allowed to stay in an individual apartment.
  • In the case of visitors, this must be reported to the reception in advance.
  • Furthermore, a maximum of as many people as the apartment is intended for can stay in the apartment.

HOUSE RULES

  • The guest is obliged to respect the house rules, which are also available in each apartment.

PARKING

  • At Apartmaji Menart, we offer guests a free parking lot. Parking vehicles is the responsibility of the vehicle owner.
  • Apartmaji Menart is not responsible for any damage to vehicles and equipment. We also offer two electric charging stations.
  • If you do not arrive with a personal vehicle and would need transport, contact us so we can arrange transport for you (for a surcharge).

INTERNET

  • You have access to the internet in the apartments and the entire apartment house, password: 12345678.

BREAKFAST (by order)

  • Breakfast is prepared from local ingredients and is available in a basket at the reception between 8:00 and 10:00.
  • The guest must order breakfast in advance (at the time of booking or no later than 18:00 the day before).
  • Packaging must be returned – even subsequently. Food that remains can be saved by the guest for later.

CLEANLINESS

  • Because we care for the environment and are committed to sustainable tourism, room cleaning is performed only at the guest’s request, expressed at the reception.
  • Apartments are cleaned only upon arrival and departure or 2x weekly if the guest stays for 7 nights.
  • Daily cleanings are also performed at the guest’s request. Towels are changed every 3 days, bed linen every 7 days or daily at the guest’s request.
  • Every guest takes care of the waste in the apartment themselves and independently takes it to the waste disposal site.
  • Apartmaji Menart are located in the immediate vicinity of a forest, and various animals also inhabit it.
  • In the event of the appearance of squirrels, mice, ants, or insects, etc., the company Mizarstvo Košnik d.o.o. is not responsible for the reimbursement of any damage arising therefrom.
  • If the guest does not report the appearance of insects, mice, etc., during the stay and does not request the use of insecticides, etc., they fully waive any claims for a price reduction or early termination of the stay.
  • For damage exceeding wear and tear due to normal use, the guest who caused the damage shall pay.
  • This specifically, but not limited to, includes: breakage of furniture, breakage or theft of inventory, burns on furniture, curtains, stains from substances that cannot be cleaned, etc.
  • If the perpetrator cannot be identified, the guest who is the payer of the accommodation service in the room at the time the damage was caused assumes full responsibility.
  • Damage is paid according to the real cost of repair, service, or purchase of new inventory.

SMOKING

  • Smoking in indoor spaces is prohibited in Slovenia. Guests can smoke only on outdoor surfaces and discard cigarette butts in the places prepared for this.
  • Smoking in the apartments is strictly prohibited; in case of smoking (regardless of the substance), a cleaning cost in the amount of 300 EUR is charged.

ACCESS AND RIGHT OF ENTRY INTO THE ROOM

  • We reserve the right to enter the room at an appropriate time and for justifiable reasons.
  • Receptionists, chambermaids, and maintenance workers may enter the room for justifiable reasons, especially for urgent maintenance work or a necessary inspection.

COMPLIANCE WITH HOUSE RULES

  • Guests who violate the provisions of the house rules despite warnings will be asked to leave the apartment immediately.
  • In doing so, they will have to pay 100% of the arrangement price and all incurred costs caused by non-compliance with the house rules.

RESERVATION CONDITIONS

  • A reservation can be made in several ways, namely directly or through an intermediary.
  • Reservation for overnight stays also takes place via OTA (Booking.com, Expedia.com, etc.) or via direct inquiry (e-mail, website form, telephone conversation, walk-in).
  • In any case, the guest undertakes to provide us with an active e-mail address or other contact information upon submitting the reservation and authorizes us to use it for the purposes of notification and verification regarding the reservation.
  • In the event that the user is not reachable by e-mail or telephone or provides us with an incorrect or invalid e-mail address, we reserve the right to cancel such a reservation.
  • On our websites, we offer you a reservation via e-mail, with which you provide us with your inquiry, and we provide you with an offer.
  • The inquiry itself or our offer does not count as a confirmed reservation, as an essential condition for the validity of the application is your confirmation of the reservation with a paid deposit.
  • In the event that we do not receive confirmation, it is considered that the reservation was never submitted.

PAYMENT

  • Payment is possible at the reception with cards (VISA, MASTERCARD, MAESTRO…).
  • Upon confirmation of the offer, you will receive a proforma invoice at your e-mail address. The payment deadline and bank details are stated on the proforma invoice.
  • If we do not receive payment to our account within a certain time, we will consider that you do not accept our offer and do not want the reservation.

PRICES

  • Prices for accommodation include value-added tax (VAT) and tourist tax, the amount of which is determined by the Municipality of Cerklje na Gorenjskem.
  • The price applies to an individual accommodation on selected dates. Prices change seasonally, as well as daily according to supply and demand.
  • The price for accommodation does not include drinks, food, mini bar, laundry, and other services charged according to the regular price list.
  • Discounts from individual sales campaigns are not cumulative.

CANCELLATION OF RESERVATION

  • The guest has the right to cancel the reservation under the conditions recorded on their confirmation letter.
  • The cancellation must be sent in writing or via e-mail within the period specified on the confirmation letter.
  • In case of timely cancellation of the reservation, the guest is entitled to a refund of the entire deposit payment or payment of the entire stay.
  • Timely cancellation is considered up to 14 days before arrival for stays longer than 7 days and 5 days before arrival for stays shorter than 7 days.
  • In the event that the guest cancels the reservation outside the cancellation period, the hotel will charge them cancellation costs in the amount stated on the confirmation letter.
  • In case of a no-show without notice, the hotel reserves the right to charge cancellation costs in the amount of 100% of the entire stay without tourist tax.
  • In case of early departure, the hotel reserves the right to charge penalties in the amount of 100% of the remaining stay without tourist tax.
  • Exceptions are early departures due to force majeure (death, medical reasons, natural disasters…). In such cases, the guest contacts the reception.
  • In case of a confirmed reservation with a credit card, it will be automatically charged.
  • Weather conditions and changes are not a reason for cancellation of the reservation or a refund.
  • For the calculation of cancellation costs, the prices confirmed by the hotel at the time of reservation apply.

DEFECTS AND COMPLAINTS

  • If any defects occur in the accommodation, the guest must immediately inform the reception or the chambermaids and allow maintenance workers to resolve the issue within a reasonable time.
  • If the guest does not comply with this, they do not have the right to change the duration of the accommodation or to discounts based on what is in their opinion a poorer stay.
  • The guest must report irregularities or deficiencies in the service to the reception on the spot.
  • In the event that, based on the content, the complaint could have been resolved on the spot (for example, insufficient cleanliness of the room, equipment, room location, etc.) but the guest did not complain about the error on the spot and did not inform the reception of the irregularity, it is considered that the guest agreed with the poorly performed service and thereby lost the right to file later complaints with a request for a reduction in the price of the service or payment of damage.
  • The guest can file a written complaint within 8 days from the day when the service was, in their opinion, incorrectly performed.
  • In the event that the guest misses the legally determined deadline for filing a complaint, Apartmaji Menart, Mizarstvo Košnik d.o.o., does not consider the complaint substantively.
  • The prescribed handling process is based on a formulated “complaints” form and allows time for a response of up to 8 working days.
  • We are aware that despite the best intentions and effort, an error or deficient performance of our services can occur.
  • In case of a justified complaint, we will follow the provisions of the so-called Frankfurt Table for the purposes of determining the amount of compensation.

PEACE AND ORDER IN THE APARTMENTS

  • Night peace is required from 22:00 to 6:00 in the morning.
  • During this time, loud music and other disturbance of residents is prohibited.

LOST ITEMS, THEFTS, DAMAGES

  • We ask you to hand over all found items to the hotel reception, which you can also contact in case of missing items.
  • Apartmaji Menart are not responsible for lost, stolen, or damaged items that are the property of the guest, and likewise not for accidents or damage to guests’ items in the apartments and surroundings that occur in the event of force majeure (flood, fire, earthquake, storm) or by third parties.
  • Furthermore, the apartments are not responsible for vehicles parked in our parking lot or outside it.
  • Before departure, check that you have not forgotten anything. If we find forgotten items, we will notify you.
  • The guest is responsible for all damage caused in the apartment, whether intentionally or through negligence.
  • In case of caused damage, excessive uncleanness, or an exceptional deviation from the normal use of the apartment, the operator reserves the right to charge the guest the actual costs of repair, cleaning, or restoration.

FIRE, VANDALISM, AND WATER LEAKAGE

  • In the event that a guest detects a fire, they are obliged to inform the firefighters at tel. no. 112 and the reception.
  • Fire extinguishers are placed in visible places throughout the entire apartment house so they can be used in case of fire.
  • One follows the instructions of the fire rules, which you also have in the apartments.
  • In the case of a detected water leak or an act of vandalism, we ask you to inform the reception as soon as possible and help prevent the occurrence of damage.
  • In case of intentional triggering of the fire alarm without cause or triggering due to smoking, cooking, etc., in rooms where this is prohibited, the perpetrator covers the costs of the fire intervention.

PERSONAL DATA AND DATA PROTECTION

  • The personal data controller is the company Mizarstvo Košnik d.o.o., Dvorje 34, 4207 Cerklje na Gorenjskem, which collects and processes them in accordance with the legislation in the field of personal data protection and in accordance with the adopted policy on personal data protection.
  • The controller will use your personal data only for the purposes described in the policy and necessary for the implementation of the house rules and will not forward them to third parties.
  • Your personal data, which you must provide to ensure the accommodation service, Mizarstvo Košnik d.o.o. as the data controller keeps in its database for the purpose of fulfilling the accommodation contract and legal obligations related to the hospitality activity.
  • If you do not provide Mizarstvo Košnik d.o.o. with the minimum data necessary for booking the accommodation and at the time of accommodation for registration in all competent registers, the company will not be able to provide you with the accommodation booking service.
  • Certain data are necessary for the reservation to be carried out. For example, for sending an offer before booking accommodation upon a person’s inquiry, an accommodation offer is sent.
  • For its preparation, Apartmaji Menart need personal data, namely name, surname, and e-mail address as well as telephone number.
  • In this step, the data will be used only for the purpose of sending the offer.
  • Personal data collected by Apartmaji Menart when booking accommodation (bookings via the website or bookings via telephone or bookings by accepting the offer via e-mail and regular mail) for the purpose of preparing the reservation are:
    • Name and surname of the reservation holder
    • Address (Slovenian citizen)
    • Date and place of birth
    • (Number, type, and place of issue of the identification document)
    • Citizenship
    • Name of the facility
    • Type of accommodation unit (room type)
    • Date of arrival and departure
    • Number of persons for whom the accommodation is reserved and accommodation by rooms
    • Age of children
    • Any other special features, depending on the requirements of the person booking the accommodation
    • E-mail
    • Language
    • Telephone
    • Payment method and possibly additional data important for the execution of the transaction.
  • In case of reservation cancellation, we must store your data for the needs of proving the reservation or its cancellation.
  • Upon arrival at the facility, the guest normally registers at the facility’s reception. The data is entered into the hotel registration system.
  • Data collected (data may change depending on changes in regulations):
    • Name and surname
    • Place, country, and date of birth
    • Citizenship
    • Number and type of identification document
    • Address
    • Date and time of arrival or departure from the facility
    • Gender
    • Basis for exemption from payment of tourist tax or for reduction of payment of tourist tax
    • Registration number of the personal car if the guest travels with and accesses the accommodation with a personal car.
  • Before, during, and after your stay, Apartmaji Menart as the data controller can send so-called service messages via e-mail or SMS messages and calls – reservation confirmation, stay reminders, and other notifications relating to the accommodation you have reserved.
  • During and after your stay, Apartmaji Menart (Mizarstvo Košnik d.o.o.) as the data controller can send you satisfaction questionnaires via e-mail, SMS message, and/or instant messaging platform (Viber, Whatsapp, etc.), which it will process itself or through associates.
  • The main purpose of the satisfaction questionnaire is to collect data about the service due to interest in improving services, which can depersonalize and process this data from the questionnaire for statistical purposes.
  • You can unsubscribe from receiving news, promotions, and notifications at any time, namely by clicking on the marked link in the received e-mail or by sending an e-mail to info@apartments-menart.com.